Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Heather & Carter Toronto. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

If you do not agree with these terms, please refrain from using our website.

1. Applicability

By placing an order on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions.

These terms apply to all offers, orders, and agreements concluded through our online store.

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and other information displayed on our website are accurate and up to date.

However, typographical errors, inaccuracies, or omissions may occasionally occur.
Heather & Carter Toronto reserves the right to correct any errors and update information at any time without prior notice.

Product colors may vary slightly due to screen settings and lighting conditions.

3. Orders & Payment

Orders will only be processed once full payment has been received.

Available payment methods may vary depending on the customer’s location. Customers are responsible for verifying which payment options are available in their country before completing their purchase.

We reserve the right to refuse or cancel orders in cases of suspected fraud, pricing errors, or violation of these Terms & Conditions.

4. Processing & Delivery

  • Processing Time: 1–3 business days

  • Estimated Shipping Time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our international fulfillment partner.

Delivery times are estimates and may be affected by customs procedures, carrier delays, holidays, or other unforeseen circumstances.

Heather & Carter Toronto is not responsible for delays caused by third-party shipping carriers.

5. Returns & Cancellations

Please refer to our separate Return Policy for full details regarding returns, eligibility, and refund procedures.

Order cancellations may only be requested within 24 hours of placing the order. After this period, orders may already be in processing and cannot be cancelled.

6. Liability

Heather & Carter Toronto shall not be held liable for:

  • Loss or damage during shipping when the tracking information confirms delivery.

  • Delays caused by shipping carriers or customs authorities.

  • Incorrect delivery due to an inaccurate address provided by the customer.

Customers are responsible for carefully reviewing their shipping information before completing their order.

7. Intellectual Property

All content on this website, including but not limited to:

  • Text

  • Images

  • Logos

  • Branding

  • Product descriptions

is the intellectual property of Heather & Carter Toronto and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may result in legal action.

8. Complaints Procedure

If you have a complaint regarding our products or services, please contact us in writing at:

Email: info@heathercartertoronto.com

We aim to respond to all complaints within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer laws.

Any disputes arising from or relating to these terms shall be handled in accordance with the relevant jurisdiction applicable to the consumer.